Privacy Policy

1. Who We Are

Data controller: Hashtag Coders

9th Mile Post, Puttur West, Jaffna 40000, Northern Province, Sri Lanka
Email: admin@hashtagcoders.lk
Phone: +94 77 390 0929

2. Information We Collect

We collect only the information needed to respond to enquiries, schedule demos, and improve our website.

2.1 Contact form

When you submit the contact form on our website or homepage, we collect:

• Name
• Email address
• Message content (including project details you choose to share)

2.2 Schedule a demo form

When you request a product demo at /schedule-demo, we collect:

• Name
• Email address
• Phone number
• Company name (if provided)
• Product you are interested in
• Additional message (if provided)

2.3 Technical and usage information

When you browse our site, we may automatically collect limited technical data such as IP address, browser type, device type, pages visited, and referral source. This is collected through analytics cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use personal information to:

• Respond to contact and demo requests from businesses and individuals in Sri Lanka and abroad
• Schedule consultations, demos, and follow-up communication about our services or products
• Maintain records of enquiries for customer support and business administration
• Understand website traffic and improve content, performance, and user experience through analytics
• Protect our website against misuse, spam, or security threats

We do not sell your personal information. We do not use contact or demo form data for unrelated marketing unless you have clearly agreed to receive it.

4. Legal Basis

We process personal data based on your consent when you submit a form, and on our legitimate interest in operating our business, responding to enquiries, and maintaining website security. Where applicable, we also comply with obligations under Sri Lankan law, including the Personal Data Protection Act No. 9 of 2022 and related regulations as they apply to our operations.

5. How Long We Keep Your Data

We retain information submitted through the contact form and schedule-demo form for 12 to 24 months from the date of your last interaction with us, unless a longer period is required to:

• Complete an active sales or project discussion you initiated
• Meet legal, tax, or regulatory obligations in Sri Lanka
• Resolve disputes or enforce our agreements

After the retention period, we delete or anonymise personal data where it is no longer needed. Analytics data collected via cookies is retained according to the periods described in our Cookie Policy.

6. Cookies and Analytics

We use analytics cookies, including Google Analytics, to measure how visitors use our website. These cookies help us understand page views, traffic sources, and general usage patterns. They do not give us access to the contents of your contact or demo form submissions. For full details, including how to manage or disable analytics cookies, see our Cookie Policy.

7. Sharing and International Transfers

We may share personal information only with trusted service providers who help us operate our website and business, such as:

• Email and hosting providers used to deliver and store form submissions
• Google Analytics and related analytics services

Some providers may process data outside Sri Lanka (for example, in the United States or the European Union). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place. We do not allow third parties to use your form data for their own marketing purposes.

8. Data Security

We use reasonable technical and organisational measures to protect personal information, including secure transmission (HTTPS), access controls, and limiting internal access to enquiry records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable Sri Lankan law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where we no longer have a lawful reason to keep it
• Withdraw consent where processing is based on consent
• Object to certain processing based on legitimate interests

To exercise these rights, email admin@hashtagcoders.lk with the subject line "Privacy Request". We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may link to third-party sites (for example, social media or partner platforms). We are not responsible for the privacy practices of those websites. Please review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

For privacy-related questions or requests, contact Hashtag Coders in Jaffna, Sri Lanka:
admin@hashtagcoders.lk · +94 77 390 0929